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Wfm - Planner (mumbai Malad) Jobs

Galleon Consultants
Job Shared by MonsterIndia
Job Description
Roles & Responsibilities:

  • Utilize historical data to coordinate and schedule all TC Flow Operations work activities to meet or exceed KPIs working in a multi-lingual / multi-site operation.
  • Use available tools/software(s) (e.g. IEX, Blue Pumpkin) to staff appropriately for all channels.
  • Provide recommendations on adjusting staffing levels based on future business needs.
  • Empha & enforce the importance of the CSC Key Performance Indicators & support business processes and decisions implemented by management and the Board.
  • Identify problems with systems and general toll issues and communicate or escalate these issues to the proper area for resolution. Coordinate with other unit personnel as necessary to resolve issues.
  • Manage UCCX skill-based call routing based on Operations requirements/direction.
  • Regularly communicate with other units to foster an effective team environment and ensure these areas are aware of issues that may impact their area.
  • Ensures compliance with toll system agreement contract.
  • Perform other work as required and assigned.
Basic Information:
  • No. of Openings €“ 8
  • Location €“ Mumbai(Malad)
  • CTC Upto. €“ 6.75 LPA ( based on experience & performance during the interview)
  • Shifts - US /UK / General
  • Week offs €“ Saturday & Sunday
If you are interested, do get in touch with Abhijeeta at 9591376027 or you can share your updated resume
Qualities Needed for This Jobs
Wfm, Workforce Management, Workforce Planner, Capacity Planning
Candidate Profile
Wfm - Planner Will Be Responsible For Timeliness Of Plans,accuracy Of Hiring Plans In Terms Of Forecasting And Shrinkage,holding Conference Calls With Hr And Operations, Analytics And Data Mining
Looking for Any Graduate graduates profile.
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More Information
Location Mumbai,mumbai City,navi Mumbai,thane
Education Any Graduate
Experience 2 (yrs)
Industry Call Center
Job Type : Full-time
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