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Wfm Executive - Us Shift (jb000164) Jobs

Coppergate Consultants
Job Shared by MonsterIndia
Job Description

Forecasting and Cap. Planning (Officer)Education requirement
‚Graduate (Prefer)
‚Candidate should be able to converse and understand conversation in English
Work Experience
‚Minimum 2 Years in WFM
Technical Knowledge
‚MS Office (Good hands on Excel)
‚One of the WFM Tools (Verint, eWFM, Avaya IEX, Blue Pumpkin or any other)
‚Individual Contributor
‚Analyze historical trends and incorporate outcome while preparing long term and short term forecast
‚Identity outliers and normalize the data
‚Develop monthly, Weekly and daily demand arrival patterns
‚Should have understanding of seasonality, Trends
‚Strong knowledge of workforce management concepts for long term and short term planning-shrinkage, demand, occupancy, Staffing Variance, etc.
‚Develop Capacity plans, Training plans factoring long term forecast
‚Understanding the business to be able to provide predict and link events.
‚Maintain data integrity and accuracy
‚Take initiative to deliver team objective & Maintains composure
‚Work effectively and cohesively in a team environment with all departments and foster a positive work culture.
‚Engage with business team regularly to capture reasons for any deviations.
‚Address issues that may have a bearing on productivity or efficiency or SLA

Qualities Needed for This Jobs
Trend Analysis, Outliers, Wfm Executive, Wfm Management, Shrinkage, Demand Forecasting, Occupancy, Staffing Variance,
Candidate Profile
Forecasting And Cap. Planning (officer), Ms Office (good Hands On Excel), One Of The Wfm Tools (verint, Ewfm, Avaya Iex, Blue Pumpkin Or Any Other). This Is A Us Shift Job.
Looking for Any Graduate graduates profile.
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More Information
Location Thane
Education Any Graduate
Experience 2 (yrs)
Industry Call Center
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