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Urgent Opening For Technical Help Desk Engineer (voice Support) Jobs

Gss Hr Solutions Private Limited
Job Shared by MonsterIndia
Job Description
Hi,

Greetings from GSS HR Solutions...!

Urgent opening for Technical Help desk Engineer for Gurgaon location.

Experience: 2-4 years relevant experience required
Qualification: Any graduate or Post Graduate with (years) of experience in mention skill sets can apply.
Job Location: Gurgaon
Shift: Rotational shift

Job description:
  • Excellent Spoken and written English
  • Prior international Technical call taking experience,
  • Managing service requests from receipt to its closure
  • Review requests for approvals
  • Experience in Active directory, User policies and security policies
  • Experience in order management and following up pending orders
  • Managing security groups of users as per request
  • Creation, modification, Deletion of distribution groups
  • Experience in Catalogue management
  • Ability to handle single user requests and bulk requests
  • Supplier delivery management
  • Prioritize requests based on priority
  • To work on administrative moves
  • Working on escalations raised by users
  • Identify service corrections required periodically and participate in SIP€™s
  • Understanding on Service Now and ITSM ticketing tools
  • Flexible with shifts
  • Work in high pressure environment

Eligibility:
1. Any graduate or Post Graduate with(2-4 years)of experience in mention skill sets can apply.
2. Should have good communication skill.
3. Minimum 15 years of regular education (10th + 12th + 3 years Graduation)
4. Graduates through Open Universities / Correspondence graduates need not apply
5. Not more than 2 years of gap in Graduation or Employment.
6. Relieving letters from all the previous companies are mandatory.
7. Should be flexible to work in any shifts.

Regards,
Prashant
GSS HR Solutions Pvt Ltd.
Email: prashant@gsshrsolutions.com
Contact: 022 49480023 /+91 84249 89961
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Qualities Needed for This Jobs
Service Now, Servicenow, Itsm Ticketing Tools, Ticketing Tool, Bmc Remedy, Tech Support, Technical Support, Voice Support, Helpdesk Support
Candidate Profile
Hiring For Technical Helpdesk Support.candidate Should Have Exp In Technical Voice Support.
Looking for Any Graduate graduates profile.
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More Information
Location Gurgaon
Education Any Graduate
Experience 2 (yrs)
Industry Call Center
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