Jobs in India

Technical Support Jobs

Hcl Technologies Limited
Job Shared by MonsterIndia
Job Description
€Provide hardware / software problem diagnosis / resolution via telephone/email/chat for customers end users€Route problems to internal 2nd and 3rd level IT support staff.€Coordinate and manage relationships with vendors and support staff that provide hardware / software problem resolution.€Administer and provide User account provisioning.€Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.€Provide level 1 remote desktop support and perform other activities based on SOPs€Perform user account management activities€24*7 shiftNote:International Voice/Semi-Voice SupportRegards,Rohith
Qualities Needed for This Jobs
Technical Support, It Helpdesk, Technical Support Engineer, Desktop Support, Technical Support Executive, Tech Support, Tsa, Tse, Tsr, It Service Desk
Candidate Profile
€provide Hardware / Software Problem Diagnosis / Resolution Via Telephone/email/chat For Customers End Users€route Problems To Internal 2nd And 3rd Level It Support Staff.€coordinate And Manage Relationships With Vendors And Support Staff That Provide Hardware / Software Problem Resolution.€administer And Provide User Account Provisioning.€use The Incident Management System To Document And Manage Problems And Work Requests And Their Respective Resolutions And Circumvention's.€provide Level 1 Remote Desktop Support And Perform Other Activities Based On Sops€perform User Account Management Activities€24*7 Shiftnote:international Voice/semi-voice Supportregards,rohit
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Bengaluru / Bangalore,chennai
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Computers / IT
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