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Technical Support Executive Jobs

Matrix3d Infocom Private Limited
Job Shared by MonsterIndia
Job Description
€Managing rectifications of day to day IT issues
€Identify and rectify Printing problems
€Identify and rectify user problems and assist user for getting problem resolved
€Follow Change Management guidelines for authorization, implementation and documentation and work accordingly
€Update Incidents and maintain updating Incident management portal
€Ensure closing of all incidents by getting user feedback
€Follow up with Vendors and Service providers for Outages and incidents which require External Support.
€Installing and configuring computer systems
€Diagnosing and solving hardware/software faults
€Analysing call logs to spot trends and underlying issues
€Regular monitoring of basic areas like Internet, Data Backup, intranet connectivity etc.
€ Exposure to Microsoft Cloud Services will be preferred.
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Qualities Needed for This Jobs
Desktop Engineer, Technical Support Engineer, Laptop Support Engineer
Candidate Profile
Technical Support Engineer - A Systems Engineer With Excellent English Speaking Skills Able To Handle A Client Site With Latest Technologies.
Looking for Any Graduate graduates profile.
More Information
Location Mumbai,mumbai City
Education Any Graduate
Experience 3 (yrs)
Industry Computers / IT
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