Jobs in India

Technical Support Engineer Jobs

Convergys India Services Private Limited
Job Shared by MonsterIndia
Job Description
Technical Support Engineers
Job Description: - Inbound / Outbound Technical Support.

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.
Roles & Responsibilities:
-Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
-Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
-Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.
Candidate Profile-
-Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Fresher/Experienced) / (pursuing with 12 months technical support experience.
-Salary upto 4.5 LPA
-Excellent verbal skills in English Language.
-SERVER knowledge is must.
-Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
-Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.
-Flexible with 24/7 Environment.
Certifications (Preferable):-
-Exam 70-640(Windows Server 2008)
-Exam 70-662(Exchange 2010)
-Exam 70-321(Deploying Office 365)
-Exam 70-323(Administering Office 365)

Additional Benefits-

-Two-way A/C cabs. (Convergys was awarded for best in industry transport service).
-Medical insurance worth 1 lakhs.
-Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
-Gratuity
-Education Assistance plan €“ Annual entitlement of up to INR 24,000.
Employee / corporate discounts at majority of retail chains / hospitals / laboratories
Qualities Needed for This Jobs
Office 365, Administering Office 365, 0365, Technical Support Engineer, Technical Support, Tech Support, Helpdesk, Desktop Support, It Helpdesk, Active Directory
Candidate Profile
Interface With Customers Via Inbound Or Outbound Calls Or The Internet For The Purpose Of Resolving Routine Problems With Products Or Services Like Enterprise Servers / Cloud Computing.
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Gurgaon
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry Computers / IT
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