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Vcare Call Centers India Private Limited
Job Description
Urgently Required Team Leader (Only from BPO Background Experience)
Minimum 1-2 year experience required as Team Leader on papers from an international process
Job Description
Manage a team of 15-20 CSRs. Monitor and drive teams to ensure all KRAs are achieved.
The Team Leaders role is to ensure individual agents are performing as per process SLA€™s, reviewing their performance and coaching/training them to do so.
The Team Leaders will meet on a regular basis with their Manager and share the Reports on daily basis. Should be able to take decisions on behalf of team members
The Team Leader is responsible for keeping their agents updated related to process policies and other information of what is happening in the center and anything that may impact on the agents.
Work along with supervisors and Quality team to meet the KPIs.
Attend client con-calls and calibration sessions.
Provide feedback to team members based on observations made by the client spoc€™s and quality audits.
Should be able to join ASAP.

Primary Qualifications:
Should be Graduate from any stream
should have good communication skills both Spoken and written.
Good Excel Knowledge (V lookup) with logical approach required.
5.5 day€™s working €“Night Shift , Good Salary + cab+ bonus+ meals
You can reach me at 7678602048

Thanks,
Amit Devtalla
You can reach me at amit.devtalla@vcaremail.com
Amit(HR)
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Qualities Needed for This Jobs
Team Leader, Tl
Candidate Profile
Hi, This We Have An Opening For Team Leader For Bpo. If Interested Please Get Back To Me 7678602048 Candidate Should Have Minimum 1 Year Of Experience.
Looking for Any Graduate graduates profile.
2018-08-31 to 2018-10-30
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More Information
Location Noida,ghaziabad
Education Any Graduate
Experience 1 (yrs)
Industry Call Center
Job Type : Full-time
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