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Team Lead Operations Jobs

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Job Shared by MonsterIndia
Job Description
€Managing an average team of 20 members.
€Need to be approachable and supportive towards the team.
€Should have the ability to motivate the team to achieve their targets.
€To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
€Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
€Prepare schedules for the teams and ensure attendance.
€Compliance to login, log out & scheduled breaks of agents.
€Ability to evaluate calls, coach and provide feedback.
€Responsibility for delivery of the defined customer experience in every interaction.
€Work very closely with team members to solve customer problems.
€Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
€Ensure all Company policies and procedures are implemented consistently and fairly.
€Conducting performance appraisals for the team.
Qualities Needed for This Jobs
Team Leader, Tl, Team Manager, Group Leader, Teamcoach
Candidate Profile
Should Be A Graduate. Should Have Excellent Communication Skills Willing To Work For Rotational Shifts Work Location - Andheri (e)
Looking for Any Graduate graduates profile.
More Information
Location Mumbai,mumbai City,navi Mumbai
Education Any Graduate
Experience 2 (yrs)
Industry Call Center
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