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System Support Engineer - Networking & Windows Jobs

Speed Consulting Private Limited
Job Shared by MonsterIndia
Job Description
JOB Title: System Support Engineer

This challenging customer support role requires an excellent communicator with the ability to use their own initiative. The successful candidate will join our Technical Support Services team which is part of Company‚„s Global Service Delivery team. This team provide IT Systems and Network infrastructure support to over 4000 end users across the globe.
The ideal candidate will be highly motivated with experience of providing 3rd line support within a customer service environment.

Delivery of Support Services:
  • Responsible for providing 3rd line support for Company‚„s Global Systems and Network Infrastructure. This includes prioritising service calls and acting as a technical escalation point for high priority incidents.
  • Responsible for the configuration and maintenance of Company‚„s IT infrastructure. This includes physical and virtual server infrastructure, back-ups, networking infrastructure and the maintenance of our physical server environments and data-centres.
  • Responsible for ensuring corporate anti-virus systems remain up to date and that all and any related incidents are recorded with Service Centre.
  • Responsible for the management of all issues assigned to them through the Service Centre incident management system. Ensuring that the status and history of issues are monitored, updated and closed on completion.
  • Responsible, as a technical resource for ensuring that service incidents are investigated and that those with unknown underlying root causes are captured as Problems and managed accordingly via the Company Problem Management process.
  • Maintain the flow of information to all customers providing both timely feedback and information. This includes retaining responsibility for the progress and resolution of customer requests and communicating any updates directly to them.
  • Participate in projects with responsibility for the planning, co-ordination and prioritising of work.
  • Support the organisation with compliance to the following international standards, ISO9001, IS27001 and ISO14001.
  • Keep up to date with new developments in technology and their application within the in global content management and language solutions market. This includes understanding the processes required to support their use within Company‚„s production environments.

The post holder may be required to work at or from any additional locations as may be determined by Company. The post holder may also be required to travel between Company offices during the performance of their duties.
Continual Professional Development:
The post holder agrees to attend and contribute to staff meetings, customer forums, training courses, seminars and workshops, to ensure the development and enhancement of their working practices. The post holder also agrees that they will participate in all personal review meetings and take responsibility for their personal and professional development.
The post holder must not disclose any information of a confidential nature relating to Company or the services that it provides to any customer or third party during or after their employment except in the proper course of their employment or as required by law.
Qualities Needed for This Jobs
Networking, Switching, Routing, Incident Management, Itil, Active Directory, Dns, Windows Admin, System Support Engineer, Network Engineer
Candidate Profile
Looking For A Aspirant Who Can Be A Multitask Perform
Looking for Any Graduate graduates profile.
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More Information
Location Bangalore
Education Any Graduate
Experience 4 (yrs)
Industry Computers / IT
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