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Service Manager Jobs

Vitasta Consulting Private Limited
Job Shared by MonsterIndia
Job Description
  • Operational assistance to the Head of Customer Service and Sales Team
  • Handling of service requests.
  • Arranging of service activities
  • Attending machines with service engineer / alone whenever required.
  • Coordinate training for Customer Service staff with Head of Customer
  • Improve customer relationship in co-ordination with Head of Customer

Service
  • Assure technical support to customers, engineers, the service stations and the sales department
  • Ensure adherence to warranty policies
  • Ensure warranty recoveries from concerned factories
  • Pro-active approach of services and customers support
  • Planning of engineer pool
  • Preparation of project specific documentation
  • Checking and follow up of service reports
  • Checking and follow up of hour reports
  • Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MOMs, emails, etc.
  • Support of commissioning jobs in the area of the service operation
  • Assist Head of Customer Service with required service activities.
  • Working according to rules with internal software




Competences:
Signing according to signature regulations
Disposition of engineers
Generation of Service Business
Generation of spare Parts Business

Requirements:

1) Education:
Completed B.Tech/ Diploma in engineering (mechatronic or a combination of electric, electronic, mechanic and hydraulic technologies) and commercial background.

2) Experience:
At least 6 years experience as a Service Engineer
2 to 3 years as Service Manager
Experience with part lists, preparing quotes and order administration

3) Special abilities, skills:
  • Demonstrated initiative to visualize, organize, manage, and complete projects in

Individual and group settings.
  • Field experience as Service Engineer
  • Ability to interface with all levels of staff.
  • Demonstrated ability to handle confidential information.
  • Assist the Company in any necessary duties to achieve Company goals.
  • Perform other related duties as assigned.
  • Exact and precise working, ready to work extensively in field.
  • Ability to coordinate and plan maximum utilization service resources
  • Working with a pro-active approach


4) Foreign Languages:
English fluent in both spoken and written

Others:
The job holder is committed, in case of need to accept reasonable additional tasks which are operationally required or belong to the nature of the job.
The mentioned activities may be amended, updated or be made more precisely by
The employer as far as it is considerably supports the jobs targets.
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Qualities Needed for This Jobs
Customer Service, Improve Customer Relationship, Measuring Protocols
Candidate Profile
* Operational Assistance To The Head Of Customer Service And Sales Team * Handling Of Service Requests. * Arranging Of Service Activities * Attending Machines With Service Engineer / Alone Whenever Required. * Coordinate Training For C
Looking for B.e/b.tech graduates profile.
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More Information
Location Mumbai,navi Mumbai
Education B.e/b.tech
Experience 8 (yrs)
Industry Human Resources
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