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Service Delivery Lead Jobs

Sampoorna Computer People
Job Shared by MonsterIndia
Job Description

The Service Delivery Lead is responsible of:
Ensure that there are no disruptions of end user work cause of IT System availability whilst overseeing the daily operations over networks, Communication and Data Center.
Ensure reliability, continuity, stability, security, effectiveness and efficiency in delivering superior services to Clients internal and external customers.
Legalize all used software within Clients environment and eliminate any risk in illegal software usage
Key Responsibilities:
Operations Management: Day to day service operations using best practices and frameworks (ITIL, MoF, RunSAP) to manage incident, problem, change, security, continuity, configuration and capacity management;
Availability Management: Implement policies and processes to ensure technical support available for end user in addition to communication, systems and Data Center uptime, availability, reliability and maintainability in line with agreed SLAs;
Develop, implement, maintain and periodically test Service Centre utilization;
Continuous Improvement: Develop and implement plans to continuously improve service center operation efficiencies and effectiveness, quality assurance procedures documentation, tools and processes;
Policies and procedures: Develop and implement detailed operational procedures required to run Service Centre operations in the mission critical environment;
Tracking and reporting: Develop and report on critical IT operations service metrics;
Meetings and reviews: SLA meetings and reviews with managers, staff and internal customers;
Capacity Planning: Design and implement tactical plans to ensure support services, communication, DC capacity meets demands for current and future demand;
Procurement: Review RFPs, bid proposals, contracts, Statements of Work and other documentation for communication and DC complex tasks and projects;
Qualities Needed for This Jobs
Crm, Erp, Service Delivery, Capacity Planning, Design And Implement Tactical Plans
Candidate Profile
The Service Delivery Lead Is Responsible Of:ensure That There Are No Disruptions Of End User Work Cause Of It System Availability Whilst Overseeing The Daily Operations Over Networks, Communication And Data Center.ensure Reliability, Continuity, St
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Mumbai
Education Any Graduate / Post Graduate
Experience 6 (yrs)
Industry Human Resources
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