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Senior Manager Alternate Servicing - With Leading Bfsi Client Jobs

Globalhunt India Private Limited
Job Shared by MonsterIndia
Job Description
  • Conceptualize, develop and execute integrated, innovative digital programs and service promotional campaigns across Alternate Channels
  • Optimize, develop, and implement digital strategy to increase penetration of Alternate Channels
  • Recommendation of new functionalities on the Digital Platform in sync with best Practices around the world conducive to Customer Servicing
  • Stay upto date on Social media trends & the competitive landscape as well as be able to explore new trends in technology for Customer Servicing
  • Initiatives to grow number of Alternate Servicing Channels and launch programs to monetize the existing customer base for adoption
  • Execute and Align Alternate Servicing strategy to specific business and functional goals and ensure support to org wise projects and initiatives
  • Continuous monitoring and innovation in customer interaction on Various Social media channels as Facebook, twitter etc. through contests, events etc.
  • Drive ongoing measurement and process improvements including digital audience, customer engagement metrics and campaign ROI
,Desired Profile
Key skills required:
  • Detailed understanding on effective usage of Digital channel for Customer Servicing
  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with attention to detail and accuracy.
  • Ability to work on complex data, identify areas of process improvement across Digital Channels

Reference ID - GH/BFSI/ Sr Manager Alternate Servicing/JC//07022018//73720 ,
Advertising
Qualities Needed for This Jobs
Digital Strategy, Customer Interaction, Customer Engagement, Customer Service, Senior Management, Promotional Campaigns, Social Media, Digital Marketing
Candidate Profile
* Conceptualize, Develop And Execute Integrated, Innovative Digital Programs And Service Promotional Campaigns Across Alternate Channels * Optimize, Develop, And Implement Digital Strategy To Increase Penetration Of Alternate Channels * Recom
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Gurgaon
Education Any Graduate / Post Graduate
Experience 5 (yrs)
Industry Human Resources
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