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Scheduled Drive Service Desk Requirement On 26th July And 29th July @ Hcl, Noida/bangalore/chennai Jobs

Hcl Technologies Limited
Job Shared by MonsterIndia
Job Description
Scheduled Drive Service desk requirement on 26th July and 29th July.
Time: 10 AM to 3 PM
Analyst / Sr. Analyst - Servicedesk

Duties and Key responsibilities
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
-Route problems to internal 2nd and 3rd level IT support staff.
-Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
-Administer and provide User account provisioning.
-Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
-Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
-Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
-Perform user account management activities
-Escalate complex problem to appropriate support specialists
Skills Required
Must have Skills

Ticketing, Troubleshooting, International Voice experience, Excellent Communication.

Good to have Skills
Location: Noida/Bangalore/Chennai
QualificationAny Graduate

Experience6 months 3 years

Note: Please share your updated CV, you will get an invite for an interview.
Qualities Needed for This Jobs
Services Desk, Tech Support, International Voice
Candidate Profile
International Voice Experience Is Mandatory.
Looking for Any Graduate graduates profile.
More Information
Location Noida
Education Any Graduate
Experience 1 (yrs)
Industry Call Center
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