Jobs in India
Search Jobs

Scheduled Drive Service Desk Requirement On 26th July And 29th July @ Hcl, Noida/bangalore/chennai Jobs

Hcl Technologies Limited
Job Shared by MonsterIndia
Job Description
Scheduled Drive Service desk requirement on 26th July and 29th July.
Time: 10 AM to 3 PM
Analyst / Sr. Analyst - Servicedesk

Duties and Key responsibilities
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
-Route problems to internal 2nd and 3rd level IT support staff.
-Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
-Administer and provide User account provisioning.
-Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
-Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
-Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
-Perform user account management activities
-Escalate complex problem to appropriate support specialists
Skills Required
Must have Skills

Ticketing, Troubleshooting, International Voice experience, Excellent Communication.

Good to have Skills
Location: Noida/Bangalore/Chennai
QualificationAny Graduate

Experience6 months 3 years

Note: Please share your updated CV, you will get an invite for an interview.
Advertising
Qualities Needed for This Jobs
Services Desk, Tech Support, International Voice
Candidate Profile
International Voice Experience Is Mandatory.
Looking for Any Graduate graduates profile.
Want latest jobs alert?
More Information
Location Noida
Education Any Graduate
Experience 1 (yrs)
Industry Call Center
Date : 2017-10-23
Job Type : Full-time
Share Us With Others
Post Resume Free

Similar Jobs to Scheduled Drive Service Desk Requirement On 26th July And 29th July @ Hcl, Noida/bangalore/chennai Jobs

Beyond Recruitment
People Also Viewed This Job
Nishtha mahajan
Nishtha mahajan
Bombay, B.A
Priyanka singh
Priyanka singh
Varanasi, Diploma
Sheik gowsiya
Sheik gowsiya
Bangalore, B.E. - B.Tech
Srishti sinha
Srishti sinha
Purnia, B.E. - B.Tech
Soni kumari
Soni kumari
Bangalore, B.E. - B.Tech
Meenakshi
Meenakshi
Chennai, B.E. - B.Tech
Sonam rawat
Sonam rawat
Delhi, B.A
Dr. renuka mangtani
Amulya satyan
Amulya satyan
Kochi, B.Com
Liya shaji
Liya shaji
Kochi, BCA
Contact Us Terms of Services Privacy Policy Government Jobs Sarkari Naukri Rojgar Samachar Nausena Bharti


Follow us on : Find us on Facebook Find us on Google+ Find us on Twitter

2018 YuvaJobs.com - All Rights Reserved