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Remote Desktop Support Engineer Jobs

Hcl Technologies Limited
Job Shared by MonsterIndia
Job Description

Dear Candidate,

We have a requirement for Remote Desktop Support, Please find the JD below and if interested please revert to me for further discussion.

€ Coordinate desktop changes to avoid deployment collisions.
€ Prepare requests for rollout
€ Prioritize change requests
€ Create rollout plans for changes requests
€ Coordinate implementation process
€ Keep track of request and make sure they are implemented as planned
€ Participate in incident handling concerning desktop changes.
€ Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
€ Microsoft environment knowledge (desktop & server).
€ Have some level of technical understanding of the products building up a desktop service.
€ Experience from the desktop environment.
€ Understanding and experience of change management process.
€ Technical Requirements
Technical Requirements
€ Phone support experience necessary.
€ Technical Service desk or technical call center experience is necessary.
€ Disciplined, systematic problem solving skills required.
€ Windows Operating systems
€ Clients: Windows7, Windows Vista, Windows XP, Windows 2000
€ Servers: Windows 2000, Windows 2003, Windows 2008
€ Knowledge of Active Directory, Exchange 2003/2007
€ ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
€ Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
€ MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
€ Internet browsers (e.g. Explorer, Chrome, Firefox),
€ VPN and remote dial-in users
€ Support for laptop, desktops, and printers
€ PDA and blackberry support
€ Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

Note: International Voice/Semi-Voice Support



Qualities Needed for This Jobs
Technical Support, Helpdesk, Service Desk, Remote Desktop Support Engineer
Candidate Profile
Remote Desktop Support
Looking for Any Graduate graduates profile.
More Information
Location Bangalore
Education Any Graduate
Experience 3 (yrs)
Industry Computers / IT
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