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Quality Analyst Jobs

Optimism It Solutions
Job Shared by MonsterIndia
Job Description
ROLES & RESPONSIBILITIES Monitor calls as per daily, weekly, monthly transaction monitoring sampling plan
Ensure daily, weekly and monthly goals on quality audit are adhered to by individual team members
Provide reports, analysis and detail feedback based on Quality check
Provide agent level and team level reporting for frequently occurring errors and identify training needs
Being part of the projects undertaken for process improvements
Help the new hires speed up the learning curve
Login and take calls based on the business requirement
Do a detailed RCA client and operational escalations and share observations to the project manager
Competencies Should have strong oral & written English skills
Should have good process knowledge
Basic knowledge in Operating a computer system and CRM applications, Keyboarding Skills
Should be able to effectively coach & share feedback with agents
Good interpersonal skills
Self motivated, takes on new initiatives for improvements
Language proficiency apart from English will be an added advantage (Kannada, Malayalam, Telugu, Tamil, Hindi etc)
Should be process driven
Salary:INR 2,00,000 - 3,50,000 P.A. Best in Industries
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Quality
Role:Quality Assurance/Quality Control Executive
Employment Type:Permanent Job, Full Time
Qualities Needed for This Jobs
Quality Audit Outbound Calling Quality Control Feedback Quality Analysis Quality Check Project Management Training Needs Interpersonal Skills Inbound Automobile Car
Candidate Profile
Qualification Any Graduates Experience 1 Year Of Calling Experience In Inbound / Outbound Calling Purpose To Ensure That Quality Control Activities Are Followed To Ensure Risk-based And Customer-based Standards Are Met.
Looking for Any Graduate graduates profile.
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More Information
Location Bangalore
Education Any Graduate
Experience 1 (yrs)
Industry Computers / IT
Job Type : Full-time
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