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Program Manager Jobs

ValueDirect
Job Description
Manage all aspects of the program - scoping, success metrics, execution, launch and communication
Conduct gap analysis on what tools/processes are missing/required to meet the larger objectives
Align cross-functional stakeholders on objectives and goals for the program, gather and prioritize requirements
Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
Monitor and take action on personnel or payroll issues.
Responsible for staffing and hiring.
Provide constructive feedback.
Provide Subject Matter Expertise.
Ensure training needs of subordinates are met.
Modify Operations as needed to meet service level agreements
Resolve escalated customer issues.
Hold team meetings on a regular basis with direct reports.
Communicate all process and client changes to direct reports within specific timeliness
Promote the use of all center communication tools.
Qualities Needed for This Jobs
BPO
Candidate Profile
Previous team management experience
Experience in a Contact Center /Domestic BPO environment
Must have prior leadership, operational as well vendor and project management experience Strong operational service delivery expertise Strong communication skills throughout all levels of the organization senior leadership to frontline. Strong presentation skills ability to lead meetings and hold others accountable
Must have strong interpersonal skills to deal effectively with all business contacts.
Must be able to effectively lead and mentor a te
Looking for MBA / PGDM / MBM , B .Com graduates profile.
Company Profile
About Valuedirect
Program Manager Jobs in Valuedirect
Founded in 2008, we have achieved impressive benchmarks by delivering NEW customers across varied industry sectors. Our remarkable success is underpinned by our proprietary technology and deep knowledge that has enabled us to be at the forefront of Digital Marketing and Advertising in Mumbai.
Apart from being a customer acquisition company, we have an access to 52 million intelligent database.
More Information
Location Navi Mumbai
Education MBA / PGDM / MBM , B .Com
Experience 3 (yrs)
Industry Human Resources
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