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Job Description
Responsible for end-to-end Sales for the assigned business
Responsible for overall SLA delivery of the center
Effectively resolve complexities that may arise due to multi-functional (Quality, Training, Operations) team interactions within the center
Ensure that the quality and training initiatives are running in tandem with the operations function
Create an environment facilitative of high performance, optimal stress and fun (leading to lower attrition)
Ensuring service targets are met consistently through the predefined productivity norms within the defined costs, time and quality parameters.
Ensuring Employee engagement activities for the associates and drive motivational/team bonding activities
Coach team members regarding their performance and suggest and implement corrective actions as required.
Analyze MIS reports; identify trends and take appropriate action on the same
Responsible for Controlling attrition/Shrinkage
Review performance with the Site head at least once every month
Review performance with the SMs atleast once in a Month
Optimum utilization of resources-Display cost consciousness and optimum utilization of resources
Working knowledge of MS Office and Computers
Dialer and Data Management
Co-ordination with Business team for performance and Business related Queries
Attending meetings with Business and Product team
Qualities Needed for This Jobs
Operations Manager, Operations Head, Operations Executive, Ops
Candidate Profile
Team And Client Management Excellent Communication Skills Mis Knowledge Coaching And Feedback Skills Dialler And Data Management End To End Knowledge On Data To Conversion And Sales Funnel Good Analytical Skills Good Presentation Skills
Looking for Any Graduate graduates profile.
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More Information
Location Hyderabad / Secunderabad
Education Any Graduate
Experience 6 (yrs)
Industry Call Center
Date : 2017-10-07
Job Type : Full-time
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