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Opening Production Support Engineer ( Landis+ Gyr Ltd.) Jobs

Landis+gyr Limited
Job Shared by MonsterIndia
Job Description
Job Description :

The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk, etc. The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk team. Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers business functions, and superior customer service and troubleshooting skills.
Custom training for the Service Desk
Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines
Lead projects that will increase productivity or customer service
Provide end-to-end troubleshooting of the Companys Automated Meter Reading (AMR) systems
Provide root cause analysis and recommend solutions for advanced support issues
Proactively follow through on customer issues to ensure customers concerns are addressed accurately and promptly.
Implement emergency fixes for critical issues
Act as a liaison to the other business units within the Company
Work with the other business units within the Company to enhance its product line
Provide on call support for 12 hours (6:30 AM to 6:30 PM IST) on rotational basis.
Install system releases
Assist in running Beta programs
Custom training for the Service Desk
Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelinesription
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Qualities Needed for This Jobs
Database, Unix , Server Support, Application Support , Production Support
Candidate Profile
Opening Production Support Engineer ( Landis+ Gyr Ltd.) At Landis+gyr Limited Experience : 2 - 4 Yrs Noida Location : Noida (u.p.) In
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Noida
Education Any Graduate / Post Graduate
Experience 2 (yrs)
Industry Computers / IT
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