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Non-voice Process - Uk Shift - Telecom Industry (ahmedabad) Jobs

Arise Solution
Job Shared by MonsterIndia
Job Description
Job Profile: Process Executive International Process (Web chat / Voice/ Back office)
Position Available: 50
Work Location: Ahmedabad, Gujarat.

Shift:
Pure Night Shift. / Monthly Rotational
On roll Profile.

Benefits:
Odd hours allowances + Performance based incentives + Bonus + Extra benefits from the company.
Job Description (Non-Voice / Web chat):
Can handle multiple chats on time.
Escalate the queries via live chat / email process through.
Provides the solution in the best way to the US and UK based people.
Job Description (Voice Support):
Resolve the unsolved issues of the customers via Call.
This position is responsible to provide end to end complete resolution to customer concerns.
To be able to provide customized solutions to each customer€™s concern and address his issues completely and correctly so as to ensure no repeats.
To be able to handle customer interactions while maintaining the set quality standards defined by Company.
To be able to speak to an irate customer with sense of ownership and convert customer complaints into customer delight and thereby ensuring customer loyalty

Desired Candidate Profile:

Relevant experience would be preferred.
Good typing skills; net speed should be at least 25 wpm.
Basic knowledge of computers.
Minimum educational qualification - 12th pass (higher secondary).
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Qualities Needed for This Jobs
Telecom, Bpo, International Customer Operations, Customer Service, Cse, Csr, Night Shift, International Domain, Non Voice, Voice, Outbound, Inbound, Freshers, Telesales, Kpo
Candidate Profile
We Are From Arise Solution!! We Are Leading Recruitment & Staffing Firm Located In Ahmedabad. Currently We Are Hiring For Our Main Telecom Client For International Customer Operations Department For Voice Support And Non-voice Support As Well.
Looking for Any Graduate graduates profile.
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More Information
Location Ahmedabad
Education Any Graduate
Experience 0 (yrs)
Industry Call Center
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