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Mgr - Product Development - India Jobs

Bmc Software India Private Limited
Job Shared by MonsterIndia
Job Description
Description

Customer Success Manager - Job Description
Description
Responsibilities (what you need to do):
BMC Performance & Availability group is seeking a Customer Success Manager to join the team in ensuring success for our rapidly expanding TrueSight SaaS customer base. In this role you will work with new and existing customers to proactively drive adoption. Your goal is 100% customer satisfaction. You will act as the voice of your customers internally within BMC.
The Customer Success team is responsible for engaging with customers post-sale: driving user adoption and satisfaction, and ensuring high retention rates. You will have opportunities to shape and collaborate with all of the functions of the delivery organization including: sales, field enablement, customer enablement, customer technical support, product management, software development, and SaaS operations.
Respond in timely fashion to customer requests arriving by email, ticketing, and online chat.
Track customer happiness - identify customers who may be at risk of not renewing (or socially announcing their dissatisfaction).
Continuously identify ways of improving the processes for on-boarding, increasing adoption, ensuring retention, and improving satisfaction.
Contribute in the development of methodologies and content for community-based self-service; publish experiences and successes to the TrueSight community.
Interact with customers via online tools like chat, web meetings, and forums.
Be able to deploy and configure solutions, understand their features and functions and understand how the API€™s can be used to solve problems and create solutions for our customers.
Should have development background to interact or handle the development (Dev/QA/DevOps) team

Qualifications
Qualifications (what you need in order to do it):
Bachelor€™s degree in Computer Science with 10+ years of experience
5+ years' experience in some of the following roles: software development, DevOps, or technical consulting. Preference toward significant hands-on experience developing software or deploying and operating a modern SaaS delivery infrastructure.
5+ years experience in Customer Support or equivalent history in customer satisfaction, adoption, and retention roles.
Experience with using CRM and support platforms such as Salesforce and Zendesk.
A working knowledge of server and/or infrastructure monitoring techniques will be fundamental to your success.
Strong written and verbal communication skills.
Thrive in a multi-tasking environment with strong ability to adjust priorities on-the-fly.
Knowledge of technologies - deep in one, conversant in many:
Java, nginx, Angular.js, jQuery, Cassandra, memcached, AWS
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Qualities Needed for This Jobs
Crm, Salesforce, Zendesk, Java, Nginx, Angular.js, Jquery, Cassandra, Memcached, Aws
Candidate Profile
5+ Years' Experience In Some Of The Following Roles: Software Development, Devops, Or Technical Consulting. Preference Toward Significant Hands-on Experience Developing Software Or Deployi
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Bangalore
Education Any Graduate / Post Graduate
Experience 10 (yrs)
Industry Computers / IT
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