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Meet Customer Queries & Provide Solution - Bpo / Kpo & Telecom Jobs

Arise Solution
Job Shared by MonsterIndia
Job Description
Greetings from Arise Solution!!!

Job Openings for Call/Web Chat Service Advisor (Semi Voice Process) For International Process Reputed Telecome Organization at Ahmedabad Location.
(Fluency in English Is Must)
Position: Voice Process (Web Chat & Voice)
Qualification: Any
Experience: Fresher to Experience Both
Work Location: Ahmedabad
For Fresher (12th Pass Or Under Graduate): Up To 15,000 /- Pm
For Fresher (Any Graduate) : Up To 18,000 /- Pm
For Experience Candidates: Up To 28,000 /- Pm (As Per Your Experience)
(Cab Service Provided In Night Shifts Only)
Eligibility Criteria:
Basic Knowledge Of Computers
Good Typing Skills; Net Speed Should Be At Least 25wpm
Relevant Experience Would Be Preferred (Customer Service)
Should Be Willing To Work In Rotational And Night Shifts
Excellent Communication Skills (Written And Spoken)
Job Role:
The Web Chat Services Advisor Role Requires Answering Customers€™ Queries On Call/Live Chats And On The Phone; Wherein Customer Service And Satisfaction/Delight Will Be The Main Objectives.
The Role Will Also Require The Advisor To Be Good At Analyzing/Comprehending Customer Queries And Accounts, And Then Providing The Correct Resolution As Per Set Operating Procedures And Performance Matrices.
He / She Should Be Able To Deliver According To The Set Productivity And Quality Standards And Targets.
1. He / She Will Need To Provide Information Related To The Customer€™s Account/Services And Processes Etc On Call/ Live Chats .
2. Will Need To Research (Real-Time) Information On Various Tools To Provide Accurate Information To The Customer.
3. Need To Maintain All Pertinent Data Related To The Customer Interaction.
4. Will Be Required To Handle At Least Two Chats At A Time, And Make Outbound Calls When Required.
5. Will Need To Ensure Utmost Customer Satisfaction To Be Able Perform And Fetch Good C-Sat And NPS.
6. Should Be Able To Deliver According To The Set Productivity And Quality Standards And Targets.
7. Will Be Required To Work On Numerous Applications And Systems At A Time.
Qualities Needed for This Jobs
Bpo, Kpo, Back Office, Inbound, Outbound, Call Center, Csr,
Candidate Profile
We Are Opening For The Telecom / Bpo / Kpo / For Different Process. Voice Process Non-voice Process Back Office To Provided Rotational Shift (night Shift Also) To Provided Allowances For Per Day's
Looking for Any Graduate graduates profile.
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More Information
Location Ahmedabad
Education Any Graduate
Experience 0 (yrs)
Industry Call Center
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