Role Description Responsible for the day to day management of multi-site teams, multiple functions, and multiple shifts for operations. Key to this role is delivering the needs of the Business partners by ensuring the day-to-day operations are met. Education/Experience Minimum Graduate Minimum 8 years of industry Customer Service experience in Non Voice Ops (insurance preferred). Minimum 1 year as Manager handling teams. Mandatory Skills: Leadership experience Customer service focus Ability to work in an environment of multiple priorities and conflicting deadlines Strong people management and leadership skills Ability to assess staff strengths and developmental needs and deliver motivating feedback to have staff thrive and grow Ability to build strong relationships with others across business and technical communities. Demonstrate problem solving abilities Excellent communication skills Ability to think on your feet Process improvement experience using an methodology Job Responsibilities: Lead and inspire multiple teams under severe constraints. Manage workflow and resources to consistently meet our service standards even under pressure situations Builds strong relationship with business unit leaders Participates on process improvement initiatives for business units Provide support on escalated cases and Handles service recovery situations Lead small departmental projects or initiatives that support departmental goals Manages FTEs levels based on budget requirements & direction provided by Sr. Manager Acts as BCP Team Leader Provide various timely reporting to Manager, production, overtime, FTEs, savings etc using MS-Excel Create an environment of innovation and creativity that leads to continual process and service improvements Help staff assess their career objectives and developmental needs in achieving those objectives Develop teams capability by completing quality/accuracy checks, giving performance feedback to employees to increase team capabilities and production levels. Develop contingency strategies and plans for staffing changes Production support/Quality Check as and when required.
Qualities Needed for This Jobs
Production Management, Operations Management, Customer Service, People Management, Team Leading, Quality Check, Production Support, Operations
Role Description Responsible For The Day To Day Management Of Multi-site Teams, Multiple Functions, And Multiple Shifts For Operations. Key To This Role Is Delivering The Needs Of The Business Partners By Ensuring The Day-to-day Operations Are Met. E
Looking for Any Graduate / Post Graduate graduates profile.