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Major Incident Manager Jobs

Capgemini Technology Services India Limited
Job Shared by MonsterIndia
Job Description
Major Incident Manager
Primary Skills:- Major Incident Manager
Specification / Skills / Experience:- 4 to 6 Years
Job Titlee: Major Incident Manager
Experience:- 4 to 6 Years
Job Location:- Mumbai
Job Description:

-3+ Years of experience in Incident Management in International Environment Handling Critical Infrastructure Incidents in International Environment .
-Take Ownership of Infrastructure Incidents and drive the technical team to the resolution.
-Coordinate with different technical teams across the globe to resolve the incident.
-Priorities the incidents depending on the Criticism according to ITIL V3.
-Should have worked in ticketing tools like ITSM Initiation of Bridge calls across various Stake Holders or Technical teams to drive the incident to resolution.
-Timely Communication of Critical Incidents to all the Stake Holders.
-Should be able to produce Incident Report to Critical Incidents Follow-up on the resolution of pending incidents to resolve it within SLA.
-Review incidents logged or alerts generated and declare major incidents
-Send outage communication to customer management as per documented frequency
-Open Technical and management or customer bridge and drive the meetings
-Monitor the business impact being caused and work towards to reduce the impact
-Ensure technical personnel with appropriate skills gets involved immediately
-Prepare major incident report
-Conduct major incident review
-Ensure major incident process is followed
-If change is involved, ensure emergency Change is created and ensure it is implemented
-Decide when to involve vendor or support group if the team is not able to resolve the issue and ensure support from these teams till the issue is resolved
-Ensure major incidents meet SLA
Job Location: Mumbai
Drive Location: Mumbai
Qualities Needed for This Jobs
Major Incident Management, Major Incident Manage, Incident Management, Incident Manager
Candidate Profile
3+ Years Of Experience In Incident Management In International Environment. Handling Critical Infrastructure Incidents In International Environment .
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Mumbai
Education Any Graduate / Post Graduate
Experience 4 (yrs)
Industry Computers / IT
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Capgemini Technology Services India Limited
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