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Lab It Specialist Jobs

Vitasta Consulting Private Limited
Job Shared by MonsterIndia
Job Description


(1) Project Planning

Defining timelines and scope of the project and adhere to the same

Understanding the needs of the customer in the context of cobas IT solutions

Meeting with customers LIS team and familiarizing them with cobas IT solution and also help them with interfacing

Provide sales support to the sales colleagues as and when required

Meeting the customer during the technical discussion meeting along with the sales colleagues
Providing sales colleagues all the relevant information required for them with regards to the project


(2) Project Implementation

Installation of cobas IT Solution at customer site

Interfacing of cobas IT solution with LIS

Interfacing cobas IT Solution with pre-analytical and analytical instruments

Taking customer feedback after completion of the project and following thereafter every quarter to

make sure that the customer is not facing any issues and is utilizing complete elements of cobas IT solution



(3) Customer Relationship Management

Attending all the calls related to cobas IT solution and resolving the same with minimum or no

downtime

Logging all the cases in complaint management system to track number of calls attended and also to rectify any issues which is occurring frequently for the same customer

Quarterly visit to the existing customer of cobas IT solutions

Review what modules customers are using from existing cobas IT solution installation

Proactively propose new features from cobas IT solution and educate the customer how new features

can benefit the lab

Carrying out system updates, version change, taking necessary against for QN received from Global

Providing refresher training

Providing training for new features added in version upgrade


(4) Cobas Infinity Implementation

Understanding cobas infinity and implementing it

Completing the pilot project and make it a reference site for cobas infinity

Observe and educate customer about the functionality of cobas infinity to ensure the customer is

utilizing complete elements of cobas infinity
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Qualities Needed for This Jobs
Relevant Information, Customer Relationship Management, Project Implementation
Candidate Profile
(1) Project Planningdefining Timelines And Scope Of The Project And Adhere To The Sameunderstanding The Needs Of The Customer In The Context Of Cobas It Solutionsmeeting With Customers Lis Team And Familiarizing Them With Cobas It Solution And
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Kolkata
Education Any Graduate / Post Graduate
Experience 5 (yrs)
Industry Human Resources
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