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L1 Support Engineer Jobs

Gspann Technologies Inc
Job Shared by MonsterIndia
Job Description
Job Description - 24/7 L1 Support
  • Monitor, troubleshoot and resolve tickets in assigned queues.
  • Experience in providing services to agreed SLAs.
  • Problem and incident management capabilities.
  • Working knowledge of Service-Now (ITSM tool), Advanced customer service skill.
  • Create accurate ticket documentation for all user interactions
  • Work independently to resolve customer issues
  • High level of concentration and commitment
  • Interact with a wide range of customers and technical issues
  • Excellent problem-solving skills.
  • Strong Communication skills.
Core Skills
Working knowledge of SQL Server jobs, SQL jobs, Stored procedures, Windows
Good to have
Monitoring Tools - Splunk, NewRelic, Boomi, Hybris
Qualities Needed for This Jobs
L1 Support Engineer, Service Now, Itsm, Sql Server, Splunk, Newrelic, Boomi, Hybris
Candidate Profile
Gspann Hiring L1 Support Engineers For Hyderabad.
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Hyderabad / Secunderabad
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Computers / IT
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