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Itil Process Consultant - Noc Jobs

Continuum Managed Solutions Private Limited
Job Shared by MonsterIndia
Job Description
ITIL Process Consultant - NOC
Position Overview
ITIL Process Consultant, a self-driven individual who would be responsible for analyzing operational processes; assessment & designing or redesigning of these processes to drive significant improvements in productivity, quality and service; identifying gaps in existing processes and driving continuous improvement programs; and working closely with business stakeholders and product owner team to specify and deliver new/enhanced processes
Mandatory Requirement:
-A minimum of 8 years of ITIL/ITSM process consulting, lead process operations or equivalent experience working on process assessments, process design/redesign and continuous improvement programs
-Experience in service operations, preferably contact centers or high-volume transaction processing operations. Experience with technical support operations (NOC, Data Center, Help Desk) is a plus
-Strong analytical and quantitative skills
-Excellent communication skills, both oral and written, with various audiences; mature, confident, assertive communication style
-Experience in working with multiple business stakeholders, teams
-Ability to work in a fast paced, dynamic environment; willingness to make changes or adapt as the situation dictates
-Excellent organizational skills; ability to prioritize and manage multiple projects and tasks
Job Description
-Assessment and gap identification of existing Data Center ITIL processes
-Analyze operational data to spot patterns and improvement opportunities
-Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in
-Drive continuous improvement programs to bridge identified process gaps to align existing processes to frameworks like ITIL
-Build quantified business cases to justify new investments
-Work closely with Continuum€™s NOC Product Owner team to implement the desired functionality using Agile approach
-Support process and system implementation through appropriate documentation and contribution to training material
-Conduct operational trainings and follow organizational change management process
-Implement and drive KPI measurement & reporting
Desired Skills
-ITIL/ITSM Process Consulting or Process Management Lead
-ITIL Foundation Certified, Expert certifications is plus
-Training in Agile development strongly preferred
-Project Management trained is plus
-Strong customer service orientation
-Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
-Comfortable with and effective using MS Office applications including Visio
-Close attention to detail and accuracy
-Deadline driven and results oriented
-Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management
Educational Qualification:
-B.S. or graduate degree in Engineering, MBA is plus
Experience8+ Years relevant
Qualities Needed for This Jobs
Itil Process Consultant, Itil Process, Noc, Data Center, Help Desk, Process Management, Itil Foundation, Project Management
Candidate Profile
A Minimum Of 8 Years Of Itil/itsm Process Consulting, Lead Process Operations Or Equivalent Experience Working On Process Assessments,
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Pune
Education Any Graduate / Post Graduate
Experience 8 (yrs)
Industry Computers / IT
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