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It Helpdesk Jobs

Corient Business Solutions Private Limited
Job Shared by MonsterIndia
Job Description
  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products
  • Troubleshooting network related issues.
  • Troubleshooting login and domain related issues.
  • Troubleshooting operating system and general software related issues.
  • Recording escalations from employees and notify the IT head on any operational escalations and complaints.
  • Resolving the queries in accordance with help-desk escalation process.
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Qualities Needed for This Jobs
It Helpdesk, Technical Support, Tech Support, Technical Support Executive, Helpdesk, Desktop Support, Tse, Technical Support Engineer, It Helpdesk Executive
Candidate Profile
The Selected Candidate Will Be A Part Of The It Team And Responsible For Providing First Level Technical Support And Guidance To Users In The Uk On A Regular Basis Working Window- Monday To Friday, 1:00 Pm To 10:00 Pm Location- Vikhroli Eas
Looking for Any Graduate,other graduates profile.
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More Information
Location Mumbai City
Education Any Graduate,other
Experience 1 (yrs)
Industry Call Center
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