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Insurance Co Payroll-sal Upto 28k-customer Service - Grievance -day Shift - Phone Banking Jobs

Hy Fly Consultancy
Job Shared by MonsterIndia
Job Description
To resolve complaints assigned within the specified TAT
Responds to complaints received in the area of Processes, products, agents or any other areas
Contacts the customers and understands the complaint
Forwards queries to respective departments and coordinates for supporting evidence or documents
Follows up and ensures closure
Communicates on final answer to client and provides details
Handles an average of 6 7 complaints a day
Must focus on reduction of repeat complaints i.e. ensure that the complaint is resolved first time correct
Assist Legal and Compliance team in resolving their complaints
Registers the complaint cases in the complaint management system on a daily basis.
Updates the case and provides details of all actions related to complaints
To enter findings related to each case which has been registered by investigating into the case.
To share the findings with the management in order to help analyze on the complaints and to initiate process changes, if any.
To share and come up with process change and improvement suggestion which will help reduce the complaint and reduce the response time for complaint cases
Must ensure positive VOC , ensure that the customer has fully understood the reason behind the decision taken by the team for his complaint

Insurance based Outbound Customer Service & Telesales Process - Salary upto 28k gross + 150 rs. daily allowance

Graduate Pass with minimum 6 months of telesales experience is a must
Candidate must be comfortable to work for a telesales for process
Fluent English + Hindi is a must
Additonal languages known will be an added advantage - Bengali, Kannada, Telugu
Should be comfortable to work in day rotational shift between 10 am to 7 pm / 11 am to 8 pm / 12 pm to 9 pm
Sunday fixed off + 2 additional offs in a month
Minimum salary 15.8k net / 18k gross + 150rs daily allowance + other incentives
No Night Shifts
Age Limit: 32 yrs.
Salary Range: 15.8k net to 27k net

Interested candidates may contact hr recruiter at Hy Fly Consultancy between 9 am to 6 pm

Corporate Bank is Hiring Phone Banking Officer Freshers
We have urgent opening for Phone Banking Officer with an leading Bank in Mumbai
Designation - Phone Banking Officer
Education : Any Graduate - Fresher / Experience - upto 9years
Excellent Communication Skill - English
Btech, BE, Bsc & Engineering Background - Please dont apply.
For Females- 8am to 8pm (Any 8hours shift)
For Males Occasionally Rotational shift (Night allowance provided)

Job Location: Andheri / Thane / Ghatkopar / Goregoan / Vashi / Belapur / Malad
For Freshers 11K to 13K
For Experienced Upto 27k
Depending upon performance in interview and last CTC Drawn
Hiring on Bank Payroll

For Hsc Fresher with Good Com Skills We have phone banking opening in belapur

If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos
8169642494 - Sarah
Or email your resume on with subject Line Phone Banking Officer - Bank Payroll
Hy Fly Consultancy
Free Placement / No Registration Charge
Qualities Needed for This Jobs
Phone Banking, Telebanking, Telesales, Telecalling, Telemarketing, Tele Caller, Customer Service, Phone Banking Officers, Customer Service Executive, Customercare Executive, Customer Service Representative, Customer Support, Customercare, Csr, Cre, Cse, Cce, Bpo, Call
Candidate Profile
Hiring Candidates For Phone Banking Officer In A Reputed Bank / Insurance Co / Corporate Co / Finance Co /e - Commerce Co Designation: Phone Banking Officer Process : Voice Process (inbound/ Outbound)
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Mumbai,mumbai City,navi Mumbai,thane
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Financial Services
Date : 2017-12-05
Job Type : Full-time
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