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Immediate Opening 4 Social Media Executive/sal Upto 3.6 Lacs+incentives Jobs

Izee Manpower Consultancy Private Limited
Job Shared by MonsterIndia
Job Description
Hi, Warm greetings from Izee Mnapower Consultancy
We are looking for experienced candidates on Social Media response / blogging or prior experience in handling queries/escalation on social media forum (Like Twitter, facebook,Instagram and other blogging pages)
Job Description
A key role in our overall social media space for providing customer satisfaction across all social
platforms. This role will work within the customer care team and would require coordination with
internal teams like category and marketing from time to time in order to solve customers product
and campaign related queries. One key expectation from the person handling this responsibility will
be to improve brand image on complaints and grievance handling mechanism.
Responsibilities :
* Proactively attend all the queries, complaints, requests across the company's social media
* Raise issues to the concerned teams and follow up for resolutions
* Proactively and continuously keep the customer and stakeholders informed about the status
of the problem
* High level of individual discretion to ensure customer satisfaction and business success
* Build credibility with customers by empathizing with their problem in words, proactively
understand their needs and respond promptly
* Accurately document all customer issues via emails and customer support tools, adhere to the
process and follow-up timely
* Highlight the noise in the social space to the key stakeholders within the organization and
ensure speedy resolutions
* Good command over English Language, ability to effectively communicate information in
written format
* Working knowledge of platforms like Facebook, Google Play Store and Twitter
* Active twitter handle with good following and some exposure in any platform of
communication including media relations, internal communication, branding and social media is desirable
* A problem- solving attitude
* Customer service experience of at least one year
* Should be smart, witty and have a sense of humor
* Willingness to work in shifts (24/7 working environment)
Izee Manpower Consultancy 2nd floor Above Vijaya Bank Shivajinagar
Qualities Needed for This Jobs
Customer Service Customer Care Customer Support Marketing Twitter Facebook Customer Satisfaction Internal Communication Social Media Social Media Analyst Social Networking Analyst
Candidate Profile
Social Media Executiv
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Bangalore
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry Call Center
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