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Hiring: Web Chat_technical Support Process Jobs

Knoah Solutions Private Limited
Job Shared by MonsterIndia
Job Description
Dear Candidate, You are invited for walk in interview with Knoah Solutions for Technical Support Process.Walk-in for interview dates: Monday to Friday (5th October to 15th October)Interview Timings: 11.00 AM to 1.00 PMVenue: Knoah Solutions Pvt. Ltd., The Chambers, 2nd Floor, Ganpati Chowk, Viman Nagar, Pune €“ 411014Contact: Harmeen at 7702226073Academic Qualifications: Undergraduate and above in any stream.Experience: 0 - 4 years working experience desired Type of Experience: BPO experience will be a plus, fresher are also eligible.Candidate should be willing to work in US Shifts.Candidates below 30 years age are eligible to apply for this job. CTC €“ 1.60 LPA+ Incentives + Free Transport (20 Kms Range from Viman Nagar)Incentives: 0 - 8,750/- Per MonthPeriodic Hike Model for Fresher:On completion of 180 Days: Mid Term AppraisalOn completion of 360 Days: Annual AppraisalPosition objective: € As Technical Support Associate, you are expected to address customer challenges and queries through voice support and ensure effective resolution to the challenges the customer encounters€ Ensure customer satisfaction and quality parameters are met for the resolutions provided€ Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholder€™s valueRoles & Responsibilities: € Effectively address customer queries by understanding challenges faced by the customer€ Ensure you meet set process for addressing customer queries€ Understand customer expectation clearly through effective probing€ Document reasons for customer dissatisfaction for all the queries and the challenges faced€ Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis€ Set high levels of performance standards for the given process/account€ Ensure you understand expected performance standards and metrics to be achieved for a given process/account€ Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight€ Follow the learning management process to remain current and updated on required skills and knowledge required for the position€ Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account€ Bring right attitude to the work place that complements and enhances the work culture€ Always think like a winnerRequired Knowledge - Basic understanding on:Computer Operating Skills €“ File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, keyboard shortcuts.Operating System €“ Knowledge of hardware €“ RAM, HDD, devices. Knowledge of OS €“ Mac or Windows. Control Panel and basic hardware troubleshooting.Internet Concepts €“ Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting. Skills:Verbal Communication Skills €“ Moderate to HighDesired BehaviorHigh commitmentAbility to learnNew ways of thinking and doingAdaptive to team and organizationOpen for feedback and learningProactive and high energy We request you to confirm your interest and attendance by replying to this mail. You can refer your friend also. Please carry a passport size pic and an updated copy of your resume and mention Reference - Harmeen. This is a bulk mail, please ignore if this is not of your interest. Candidates appeared for interview in last 3 months should not apply. You may refer your friends and colleagues.
Qualities Needed for This Jobs
Technical Support Representative (non- Voice)
Candidate Profile
Knoah Solutions Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Pune
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Computers / IT
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