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Hiring For Technical Voice Support L2/l3 , Mum/pune Sal Upto 5.8 Lpa Jobs

Career Guidelines Services Private Limited
Job Shared by MonsterIndia
Job Description
For Mumbai HP Process :-

) Candidates should be well versed with Window 8/8.1 and Win 10 and should at least have installation knowhow.
2)Candidates should be well versed with installation of devices like printers for a computer network and should have the know how to deal with driver conflicts.
3) Candidates should be well versed with configuring multiple email clients from MS Outlook to third party email clients like Incredimail, Eudora or Thunderbird.
4) Candidates should have knowledge of installing security software like Norton Antivirus/McAfee Security Centre and addressing issues with these third party software.
5) Candidates should be well versed with connectivity issues(network/internet) and should be able to put up a wireless network involving multiple devices/computers.
6) Candidates should be well versed with addressing issues with productivity software suites like MS Office/Excel/Powerpoint.

They should have an approach towards resolving customer€™s technical concerns by researching the issues on google and providing a solution . Please note that the training period for this group is only for a week which translates that these candidates should be well versed in the technical aspects of all third party software or should have an acumen towards finding a resolution independently by researching on the web and providing a solution.

For Pune Dell Process :-
Roles & Responsibilities
Real Time Support
Real Time Escalations/Supervisory Calls for Technical/Policy Related calls
Review/Approve dispatches for his team to ensure Dispatch meets required guidelines
Weekly audits on Repeat Dispatches, Repeat Calls and other Compliance factors
Does informal and formal evaluations and provides professional growth opportunities to agents
Cascade any Updates/Communications coming from Dell to their aligned team

Candidate Profile

Undergraduates/Graduates both eligible with minimum 18 months of technical experience (mandatory)
Internal Students not eligible
Degree in IT/Computer or Engineering field with one to two years of relevant hardware experience preferred
Highly Proficient in Computer Hardware and Software (including New Microsoft Operating Systems)
Ability to demonstrate strong analytical, problem solving and multi- tasking skills.
Effective communication skills, both written and verbal
Ability to assign appropriate priorities to work assignments based upon situational pressures.
Must be a Team Player/Leader

Candidates who are interested can use below mentioned contact details to reach me.

Email :
Mobile : 7022406962
Qualities Needed for This Jobs
Technical Support Executive, Technical Support Representative, Tech Support, Technical Support Officer
Candidate Profile
Criteria : Need A Candidate With Excellent Communication And Technical Exp For 1.6 Yr And Good Hands On Windows,ad,dns,dhcp, Outlook And Should Be Fine With Voice Process
Looking for Any Graduate graduates profile.
More Information
Location Mumbai City,navi Mumbai,thane,pune
Education Any Graduate
Experience 2 (yrs)
Industry Call Center
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