Hiring for L1 Application Support-English@ BangalorePosition : L1 Application SupportQualification: BSc, MSc,Btech - any branch, BA-English.Location: BangaloreExp: 1-2 years of L1/L2 User/Application Help Desk Support preferably in 24 X 7 support environment.Company: Micro genesisClient : Mercedes Benz Whitefield LocationJob Profile:Performing Service Operations in general, for 24 X 7 support environment. Overall responsibility for 1st level support and interface to 2nd & 3rd level support in alignment with client Operating Model and tool set.Good up to C2 level.Work in 24X7 Service Operation environment on basis of Monthly/Quarterly rotation of shift.Complete ownership of Application Help Desk (Hotline/Email/Tickets) and resolution within defined Service Operation processes (SLA & OLA).Send/Receive Hotline/Email/Tickets communication/interaction with end users.Close interaction with 2nd level for any Incident/Problem/Task non-standard case and resolution.Mandatory:Fluent in German and English (Speak/Read/Write)Extensive domain Knowledge of Application/User Help Desk support running in 24 X 7 fashions.Proven experience for Execution of 1st/2nd level support.Profound skills of international/intercultural customer interaction.Willingness to learn new Tools/Technologies as par business requirements.Excellent interpersonal and convincing skills with right degree of attitudes.Outstanding German and English spoken and written communication skills.If you are interested on the same requesting you to send your updated CV to email@example.com with below mandatory details.Total Exp:Exp in L1/L2:Language Known: German /Japanese:Current CTC:Expected CTC:Notice Period:Reason for change:Thanks & RegardsAmirthavalli HR RecruiterFirstFace Information Technologies Pvt Ltd(Formerly known as Jobzebra HR Services Pvt. Ltd)Tel : 080 42925013 Mob : 8050884254
Qualities Needed for This Jobs
Application Support, Application Support Engineer, Application Helpdesk, User Helpdesk Support, Email, Hotline, Tickets
Jobzebra Hr Services Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.