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Hiring For L1 Application Support €“ English @ Bangalore Jobs

Jobzebra Hr Services Private Limited
Job Shared by MonsterIndia
Job Description
Hiring for L1 Application Support-English@ BangalorePosition : L1 Application SupportQualification: BSc, MSc,Btech - €“ any branch, BA-English.Location: BangaloreExp: 1-2 years of L1/L2 User/Application Help Desk Support preferably in 24 X 7 support environment.Company: Micro genesisClient : Mercedes Benz €“ Whitefield LocationJob Profile:€Performing Service Operations in general, for 24 X 7 support environment. €Overall responsibility for 1st level support and interface to 2nd & 3rd level support in alignment with client Operating Model and tool set.€Good up to C2 level.€Work in 24X7 Service Operation environment on basis of Monthly/Quarterly rotation of shift.€Complete ownership of Application Help Desk (Hotline/Email/Tickets) and resolution within defined Service Operation processes (SLA & OLA).€Send/Receive Hotline/Email/Tickets communication/interaction with end users.€Close interaction with 2nd level for any Incident/Problem/Task non-standard case and resolution.Mandatory:€Fluent in German and English (Speak/Read/Write)€Extensive domain Knowledge of Application/User Help Desk support running in 24 X 7 fashions.€Proven experience for Execution of 1st/2nd level support.€Profound skills of international/intercultural customer interaction.€Willingness to learn new Tools/Technologies as par business requirements.€Excellent interpersonal and convincing skills with right degree of attitudes.€Outstanding German and English spoken and written communication skills.If you are interested on the same requesting you to send your updated CV to with below mandatory details.Total Exp:Exp in L1/L2:Language Known: German /Japanese:Current CTC:Expected CTC:Notice Period:Reason for change:Thanks & RegardsAmirthavalli HR RecruiterFirstFace Information Technologies Pvt Ltd(Formerly known as Jobzebra HR Services Pvt. Ltd)Tel : 080 €“ 42925013 Mob : 8050884254
Qualities Needed for This Jobs
Application Support, Application Support Engineer, Application Helpdesk, User Helpdesk Support, Email, Hotline, Tickets
Candidate Profile
Jobzebra Hr Services Private Limited is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Bangalore
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Computers / IT
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