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Fresher/technical Support Executive / Technical Helpdesk / Us Voice Process Jobs

Impec Consulting Solutions
Job Shared by MonsterIndia
Job Description
Job Title €“ Technical Support Executive (Voice)
Experience €“ 0€“ 4 years
Salary €“ 2 lacs p.a €“ 3.4 lacs p.a + incentives
Shift €“ Rotational shift
Type - International Voice Process
Communication €“ Excellent in English
Qualification €“ Graduate/pg
Transportation - Two way Cab (home pick & drop)
Job Location €“ Hitech City
Roles & Responsibilities:
€Effectively address customer queries by understanding challenges faced by the customer
€Ensure you meet set process for addressing customer queries
€Understand customer expectation clearly through effective probing
€Document reasons for customer dissatisfaction for all the queries and the challenges faced
€Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
€Set high levels of performance standards for the given process/account
€Ensure you understand expected performance standards and metrics to be achieved for a given process/account
€Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
€Follow the learning management process to remain current and updated on required skills and knowledge required for the position
€Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account.

€Paid Training
€Competitive Pay
€Health Insurance
€Paid Time Off
€Relaxed Dress Code
€Monthly Incentives
€Company-Wide Rewards Program
€Lucrative Employee Referral Program

Functional Skill Required:

€Good with communication skills
€Strong knowledge on computer hardware, network operating systems and Internet services preferred.
€Ability to analyze and solve technical issues for Laptop/Desktops/Applications issues
€Ability to apply logical thinking to provide solutions to Customer issues.

Send your C.V on and
can reach me on

Thanks & Regards,
Hina siddiqui.
HR Coordinator
# 9121028533
Impec consulting solutions
301 c, down town mall
besides lotus hospital
Qualities Needed for This Jobs
Fresher, Technical Support, Tsr, Technical Support Executive, Tse, Helpdesk, Desktop Support, It Helpdesk, Tsa, Technical Support Engineer, Tech Support, International Voice Support, Voice Process, It Analyst
Candidate Profile
Urgent Hiring For Technical Support Executive - International Voice Support - Rotational Shift - Two Way Cab (home Pick & Drop) - 5 Days Work - Incentives , Hitech City - Technical Helpdesk / Us Voice Process
Looking for Any Graduate graduates profile.
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More Information
Location Hyderabad / Secunderabad
Education Any Graduate
Experience 0 (yrs)
Industry Call Center
Job Type : Full-time
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