Dear Candidate,Greetings of the daySwiggy is hiring for Customer Care Officer /Technical Support Officer Position(Voice, Non Voice or Blended).Customer Support Associate / Sr. Customer Support AssociateJob Description: - Inbound Customer Service / Upselling.Interface with customers via inbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.Roles & Responsibilities: -*Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.*Clarify customer requirements; probe for and confirm understanding of requirements or problem.*Support customers across Telecommunication, Financial Services & Healthcare vertical.*Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.Technical Support Associate / Sr. Technical Support AssociateJob Description:- Inbound technical Support.Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.Roles & Responsibilities:*Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.*Clarify customer requirements; probe for and confirm understanding of requirements or problem.*Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.*Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.Basic Eligibility Criteria:-1) The candidate should be a Graduate in any field from a recognized institution/university or undergraduate with 1 year of experience in international call centre.2) B.tech fresher with atleast 6 months of experience in ICC can apply3) Candidate should have good conversational skills in English.4) Candidate should be willing to work in rotational shifts and night shifts.Salary:Upto 3 lacs+ Incentives + Free both sides a/c cabs.Additional Benefits-*Two way A/C cabs. (Convergys was awarded for best in industry transport service).*Medical insurance worth 1 lakhs.*Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs*Gratuity*Annual entitlement of up to INR 24,000.*Employee / corporate discounts at majority of retail chains / hospitals / laboratories. Walk-in please mention Nitin Arora on their resume.contact: Nitin Arora- 9911914768Swiggy India Recruitment Centre.5A, IInd Floor, Shankar Market, Opposite M Block, Connaught Place, New Delhi, Delhi - 110001, IndiaGet the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop.
Qualities Needed for This Jobs
Fresher , Technical Support Representative (non- Voice) , Customer Service Executive (voice) , Customer Service Executive (non-voice)
New Way Hr Consulting is looking for .
Looking for Any Graduate / Post Graduate graduates profile.