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Delivery Manager Jobs

Othain Software Services India Private Limited
Job Shared by MonsterIndia
Job Description

€Lead process migrations
€Effectively manage the back-office processes
€Provide thought leadership to analysts and ensure the effective flow of information to enable high quality output
€Manage metrics & drive continuous improvement and reengineering initiatives
€Ensure adherence to the process SLA€™s
€Ensure strong quality and process controls. Maintain high accuracy and productivity standards
€Ensure exceptional levels of customer satisfaction for customers/clients
€Provide people leadership and drive employee engagement
€Prepare dashboard/reporting for management and business partners
€Ability to balance servicing with profitability
€Drive efficiency in the process
€Lead the BCP for the process
€Bachelor€™s degree in commerce/accounting from university. Post Graduate (MBA/CA) strongly preferred
€10+ years of experience
€Project / Change Management experience along with transition of work from overseas location
€Results driven and ability to perform multiple tasks. Ability to work to strict deadlines and prioritize tasks
€Must demonstrate personal accountability in ensuring all tasks and activities are carried out on time and in accordance with the policies and procedures
€Flexible for travel.
€Excellent written and verbal communications skills
€Strong collaboration and relationship skills
€Strong leadership skills. Committed to mentoring, coaching, developing direct reports & driving engagement for a team of 50 analysts
€Demonstrated ability towards troubleshooting and query resolution
€Able to lead and influence without direct authority
€Strong process orientation and analytical problem solving skills
€Demonstrated ability for process improvement
€Proactive approach in identifying, escalating, reporting and resolving issues. Ability to judge when the issue requires escalation
€Proficient in using PC applications - Excel, Word and PowerPoint.
Qualities Needed for This Jobs
Delivery, Delivery Manager, Delivery Head, Delivery Management, Delivery Director, Project Manager, Project Management
Candidate Profile
The Othain Group Has An Opening For A Delivery Manager. The Othain Group Is A Global It And Bp Solutions And Services Company The Group€™s Main Focus Is In The Business Process And Technology Management Space, Offering A Broad Portfolio Of Industry-
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Gurgaon,hyderabad / Secunderabad
Education Any Graduate / Post Graduate
Experience 10 (yrs)
Industry Computers / IT
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