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Customer Support Executive Jobs

Shriram Info Media Limited
Job Shared by MonsterIndia
Job Description
Urgent hiring for customer support executive for Noida location.
Please find the below Job Description:
The Job Role and Responsibilities:
The primary responsibilities of a Customer Service Executive would be :
€Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
€Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
€Follow up to ensure that appropriate actions were taken on customers' requests.
€Refer unresolved customer grievances or special requests to designated departments for further investigation.
Competencies and Skills Required
Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:
€Good communications skills
€Ability to listen and active problem solving skills
€Good interpersonal skills
€Ability to handle pressure
Assessment for the 'Right' Customer Service Executive
Job location: Noida
Current CTC: 15000/-
Experience: Fresher to 1 Year experience in BPO & Call center
Qualification: Undergraduate to Graduate
Interested candidate can share your CV/Resume on the below mail ID:
divya.tyagi@nhindia.com and can contact on below Number:
0120-4680812 .
Qualities Needed for This Jobs
Undergraduate, Graduate Fresher, Call Center, Bpo Fresher, Trainee, Graduate, Bpo, Freshers, Voice Process, Outbound, Inbound, Domestic Bpo, Kpo
Candidate Profile
Urgent Hiring For Customer Support Executive For Noida Location.
Looking for B.a,b.b.a,bca,b.com,class 12,diploma,m.a,mba,mca,m.com graduates profile.
More Information
Location Delhi,noida
Education B.a,b.b.a,bca,b.com,class 12,diploma,m.a,mba,mca,m.com
Experience 0 (yrs)
Industry Call Center
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