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Customer Support Executive Senior Customer Support Executive Ar Calling Medical Billing Voice Process Jobs

Hcl Technologies Limited
Job Shared by MonsterIndia
Job Description
This position is responsible for providing customer service support and collections via phone calls.
€To assess and resolve enquiries, requests and complaints, primarily on the telephone, to ensure that customer enquiries are resolved at first point of contact.
€To use sound judgment and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
€To provide customers with product and service information and upsell wherever raised by customers in their interactions.
€Manage and update account wise customer interactions daily generated via work flows and queues.
€Achieve key/critical performance targets
€Ensure efficiency measures are met in accordance with performance targets and process guidelines
€Participate and works as a member of the customer service team.
€Use business tools and updates from industry knowledge to identify problem areas and document business requirements via various updates and training sessions.
€Maintains effective work procedures as per client process work flows and HCL policy guidelines
€Adhere to US healthcare compliance measures.
SKILLS AND COMPETENCIES
€Strong verbal and written communication skills
€Should possess neutral accent and good adoption to US culture.
€Ability to resolve customer queries in the first point of contact.
€Focus on delivering a positive customer experience
€Should be professional, courteous, friendly, and empathetic
€Should possess active listening skills
€Good data entry & typing skills
€Ability to multi task.
€Capable of handling fast-paced, innovative, and constantly changing environment
€Should be a team player.
€Ability to contribute to the process through improvement ideas.
Qualities Needed for This Jobs
Customer Support Executive, Voice, Bpo, International Bpo, Inbound, Us Healthcare, Medical Billing, Usa Healthcare, International Healthcare
Candidate Profile
Hcl Bserv Is Hiring For A Voice Process In Healthcare Domain. 0 To 4 Years Of Total Experience In Any Voice Process 2017 Freshers Also Can Apply But Should Be A Graduate (without Arrears). Candidate Have Excellent Communication Night Shifts
Looking for Any Graduate graduates profile.
More Information
Location Chennai
Education Any Graduate
Experience 0 (yrs)
Industry Call Center
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