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Customer Service Desk (front Desk) Retail Sales Jobs

I Blink Manpower Services
Job Shared by MonsterIndia
Job Description

- To apply for this position you need to be a HSC or Graduate / Pursuing Graduation/ Diploma Holder.
  • We are looking for young enthusiastic experienced people with a very high customer orientation.
  • They will be responsible and have complete ownership of customer complaints and query resolution using the SAP - CRM.
  • Responsible to log calls for customers regarding product demonstration, installation & complaints.
  • Arranging for the delivery of the product from the store or the warehouse to the customer on time.
  • Coordinate with the respective company personnel & record the demo no. & inform the customer of the same.
  • Responsible for exchange of products and refunds
  • Resolve issues related to customer orders, product availability and pricing.
  • Tracking the no. of days taken to attend to the complaint & find out the reason if it is more than 4 days.
  • Issuing Goods Acknowledgement note (GAN) for products sold with manufacturing defects & sending them for repair.
  • Informing customers when their repaired products are back.
  • Recording showroom defect complaints & coordinating with respective company personnel for their repair.
  • To ensure that all customer queries are well-investigated and resolved, and escalating necessary queries to supervisors.
  • Maintaining customers focus on all times and answering to customers enquiries using the standard guidelines.
  • Handling inbound /outbound calls.
  • Taking ownership of complaint and queries and proactively following through to resolution.

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Qualities Needed for This Jobs
Customer Service Executive, Customer Support Executive, Handling Complaints, Service Desk Analyst, Query Resolution, Customer Care Officer
Candidate Profile
Requirement Is Of Male Candidates Only From Pune. Job Location - Krome Mall Fatima Nagar / Seasons Mall Magarpatta City / Phoenix Market City Viman Nagar/ Kothrud Store Opp City Pride/ Aundh Store Nsg It Park / Wakad Store / Pimpri Stor
Looking for Any Graduate,class 12 graduates profile.
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More Information
Location Pune
Education Any Graduate,class 12
Experience 1 (yrs)
Industry Computers / IT
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