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Customer Care Executive,customer Care Officer-gurgaon Jobs

Genpact India
Job Shared by MonsterIndia
Job Description
Greetings from Genpact !
We have multiple openings into customer care.
Work Location: GURGAON
CONTACT MEGHA-9958109062
Walk in venue : Genpact, Sector - 18, Udyog Vihar, Gurgaon
Landmark : Near Airtel
Nearest Metro Station :Iffco Chowk & MG Road Metro Station
Date : 12 March- 20 march 2018
Timings : 10am - 3pm
Walk In candidates need to
mention "MEGHA" on the top of your resume as HR Reference{MANDATE
Domestic Voice Process-Customer Care for Insurance sector
1.Work Location :Gurgaon
2.Customer Support profile
3.Shift Timing : 9am-9pm (any 9 hours), 6 Days working-Fixed Sunday off.
4.Candidate must have good communication skills.
5.Qualification - Candidates should be a graduate in any stream
( BA/BCOM/BSC/BCA/BBA/BHM) except Btech.
6.Both Experienced and Freshers can apply.
7.Cab Facility would be there.
No night shifts for Females.
Domestic Voice Process-Customer Care for Digital Products:
1. Its a voice process catering to service request related to Inkjet & Laser Printer/Digital copiers/Fax machines/Camera/Camcorder etc.
2. This is a servicing center process and hence candidates are expected to speak to customers and provide service assistance within a specified time along with displaying true customer centricity.
3. Candidates should be a graduate in any stream
( BA/BCOM/BSC/BCA/BBA/BHM) except Btech.
4. He/She should be good in english communication both verbal and written.
5. Desired candidates should be time flexible along with being ready to work in a competitive and challenging environment.
6. Should have a basic computer typing skills.
7. Shift Timings : Day Window (6am - 12pm) and Night Window (8pm - 6am)
Semi- Technical Voice Process:
1.Candidate should be able to solve the technical issues related to electronic products and home appliances and provide solution for the same.
2.Provide Support in inbound call center.
3.Document & add new issues/solutions to Knowledge Management Repository.
4.Utilize professional techniques to retain & delight customers.
5.Use of soft skills - Listen, Empathy, Courtesy etc.
6.Provide quality service & resolve concerns efficiently & professionally
7.Shift window: Day window (6am-12pm), Night window (8pm 6am)
8.B.Tech, B.E., BCA, B.SC,graduate, Freshers can apply.
Salary Package: 1.68 LPA - 2.5LPA
Note: Females will not be required to do night shifts.
CONTACT MEGHA-9958109062
NOTE- Please carry your updated resume, original govt id proof and passport photographs.
Greetings from Genpact !
Qualities Needed for This Jobs
Customer Care Executive, Graduates, Freshers, Domestic Voice Process, Customer Care, Customer Care Officer, Customer Care Executive, Customer Care Representative, Customer Care Associate, Bba Graduates, Bca, Btech, Bsc, Call Centre, Bpo, Domestic Bpo
Candidate Profile
Customer Care, Domestic Voice Process, Graduate Freshers,excellent Communication Skills,customer Care Officer, Customer Care, Customer Care Executive,customer Care Representative, Customer Care Officer,bba Graduates,bca,, Bsc, Voice Process,
Looking for Any Graduate graduates profile.
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More Information
Location Gurgaon
Education Any Graduate
Experience 0 (yrs)
Industry Call Center
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