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Associate-mointoring Operations Jobs

Zicom Saas Private Limited
Job Shared by MonsterIndia
Job Description
Roles & Responsibility:
1.Monitoring of ATM sites.
2.Handling inbound and outbound calls that include calls for Hot listing cards, ATM updates and Banks/Representatives /custodians ,/Vendors related issues and other request calls from application related calls in (First Level Service)
3.Co-ordination with different departments(Cash/Network/UPS)
4.Handling the escalation from Bank and maintain a healthy relationship with the bank customers.
5.Providing online technical support to field engineer and Electrician
Qualities Needed for This Jobs
Professional Qualification •good Communication Skills (spoken/written) •fluent In English & Hindi Speaking Language. •good Coordination Skill.
Candidate Profile
€activation And Deactivation Of Atm Sites. €daily Reports On Activation. €monitoring Atm Sites On Critical Alerts. €alert Handling, Escalation Handling Proactively. €incident Management. €logging Of Complaints.
Looking for Any Graduate graduates profile.
More Information
Location Cochin / Kochi / Ernakulam
Education Any Graduate
Experience 1 (yrs)
Industry Financial Services
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