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Assistant Manager Infra Jobs

Orange Business Services India Private Limited
Job Shared by MonsterIndia
Job Description
Assistant Manager Infra
Mission / Role Purpose

To supervise voice customer support team L2 to ensure a professional and consistent delivery of quality service to Orange Business Service€™s voice customers and achievement of operational targets while sustaining employee satisfaction.
Knowledge and Abilities
-7-10 years of experience in customer service in the telecommunication industry preferably with 3-5 years in a supervisory role.
-Working experience on System/Infra administration
-Experience on Genesys contact center will be added advantage.
-Excellent customer service skills.
-Excellent interpersonal skills.
-Good time management, organizational and communication skills
-Previous experience in a multilingual environment advantageous
-Ability to work under pressure.
-Ability to deal with multiple tasks.
-Good leadership skills.
-Presentation skills
-Good people and change management skills
-Ability to build relationships with peer and management levels both with clients and the company management
-Proactive, self motivated and determined attitude.
-Problem solving skills.
-Flexibility in terms of working hours.
-Proficient in English.
Education, Qualifications, and Certifications
-Engineering degree in telecommunication or Equivalent
-Formal certifications (i.e. relevant technical/Management certification)
-Strong experience in telecommunications with 7-10 years
-Relevant experience should be 7-10 years
Qualities Needed for This Jobs
Vmware, Team Management, Windows, Linux, Infra, Infrastructure
Candidate Profile
To Supervise Voice Customer Support Team L2 To Ensure A Professional And Consistent Delivery Of Quality Service To Orange Business Service€™s Voice Customers And Achievement Of Operational Targets While Sustaining Employee Satisfaction.
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Gurgaon
Education Any Graduate / Post Graduate
Experience 7 (yrs)
Industry Computers / IT
Job Type : Full-time
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