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Shriram Info Media Limited
Job Shared by MonsterIndia
Job Description
Dear Candidates,
Greetings of the Day!
We have an urgent opening for the profile of Agents for the process of Airtel Net, Airtel Retention, Airtel Cybernet at Aegis Ltd. for gurgaon location.
Job Description:
Knowledge and skills required:
€Excellent Spoken and Selling/Convincing Skills Required.
€Need to retain existing customers of Airtel to make sure revenue is intact.
€Contribute towards the growth of client by retaining their existing customers.
Proficiency in business writing skills,
Hands-on experience in handling social media portals including but not limited to Face Book, Twitter, and Blogs etc.


Principal Accountabilities (Key Result Areas)
€To achieve desired contact center business plan results for revenue & costs.
€Manage Customer Interactions through Social Media Platforms and Voice.
€Update the existing database with changes and status of each Customer/ Prospective customer.
€To ensure satisfactory resolution on varieties of issues.
€Manage resolution of billing queries / Issues.
€Keep apprised of Products, Services, and Promotions etc.
Skills
€Spoken Communication skills
€Listening and Memory Retention skills
€Voice Modulation skills
€English Language skills
€Typing skills
€Probing skills
€Analytical skills
€Influencing skills
€Interpersonal skills
€Problem Solving skills
€Telephone etiquettes
€Flexibility to work in varied shifts within a 24/7 environment; including weekend & holiday work schedules.
Eligibility Criteria:
€Should be an Indian national candidate.
€Blended Process( Both Voice and Email Queues)
€Excellent Communication skills required both verbal and written
€Graduates with 15 years of formal English medium education
€Minimum 18 months experience (Relevant experience in Call Center; Service / Hospitality Industry; prior experience of direct customer care interactions in call / service center.
€24*7 Shifts
€Training 5 days a week
€Operations 5 days a week( 2 Rotational offs)
€Salary between 16k -26k in hand.
€UptoRs. 4k performance incentives.
Interested candidates can apply on shweta.pandey@gmail.com or can schedule their interview on following details:
Contact to: Ms. Shweta Pandey
Contact No.: 0120-4680872
Email Id: shweta.pandey@gmail.com
Qualities Needed for This Jobs
Agents, Blended Process, Customer Care Executive, Customer Support Executive, Bpo
Candidate Profile
Urgent Requirement For The Profile Of Agents/cse/cce/bpo/ For The Process Of Airtel Cybernet/retention/net At Aegis Ltd. For Gurgaon Location. Experience Required: 1.6-3 Yrs Salary: 2.00-3.20 Lac 5days Working, Blended Process
Looking for Any Graduate,b.b.a,bca,b.com,b.e/b.tech,b.pharm,b.sc,class 12,m.a,mba,mca,m.com,m.sc,pgdm graduates profile.
More Information
Location Gurgaon
Education Any Graduate,b.b.a,bca,b.com,b.e/b.tech,b.pharm,b.sc,class 12,m.a,mba,mca,m.com,m.sc,pgdm
Experience 1 (yrs)
Industry Call Center
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