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Agent / Crm / Telecalling (voice Sales Process) Jobs

Globaledx Learning And Technology Solutions Private Limited
Job Shared by MonsterIndia
Job Description
Agent / CRM / Telecalling (Voice Sales Process)
Responsibilities :

-Converting potential leads into customers by answering incoming calls/dialing outbound leads on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
-Influence customers to buy or retain product by following a prepared script to give product reference information.
-Document transactions by completing forms and record logs.
-Maintains database by entering, verifying, and backing up data.
-Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
-Maintains operations by following policies and procedures; reporting needed changes.
-Meets the monthly KPI€™s
-Maintains quality service by following organization standards.
-Maintains technical knowledge by attending training session, reviewing training modules
-Contributes to team effort by accomplishing related results as needed.
-Should be a Graduate (Full time or Part time)
-Excellent communication skills (Hindi & English)
-Good written & verbal skills
-Telephone Sales (Telesales experience of atleast 1 year)
-Freshers are ok but the lineup should happen with right balance for experienced
-Selling to Customer Needs, Closing Skills, Telephone Skills, Energy Level, Persistence
-Customer Focus
-Data Entry Skills
Gross Salary
-For Freshers 1,75000 Per Annum, (11000 per month Take home)
-For Experienced Upto 220000 per annum (upto 15300 per month depending on experience and competency).
-Salary is decided as per the competency of the candidate
-No transportation provided as this is a domestic process
-For Male candidates whose shift is ending after 09:30PM, there will be either a home drop facility or travel changes will be compensated
-For Male, all shifts including nightshifts on rotation basis.
-For Female there will not be any night shifts. Should be ready for early morning shift that starts at 07:00AM, last shift ends at 08:00PM
-Shift timings will be decided by the respective teams
-Weekoffs will be split, rotational and will in the middle of the week only
-Any shift will be around 09:30hrs includes break timings

Evaluation Criteria

-Excellent communication skills (English & Hindi)
-Written test on need basis and JAM round will be conducted as per the drive .
-Personal interview will be conducted as per the shortlists
-Communication skills, presence of mind, clarity of thought, Selling Skills, Negotiation skills, persistence, activeness will be primarily evaluated
Other criteria
-Candidate should be convenient to travel to ICICI Lombard Gachibowli office. Non adherence to the office timings will lead to complaince issues.
-Candidate should not have plans for higher education as they will find difficulty in getting leaves granted. As per the leave policy, in the first 6months, no leaves will be granted to any employee PAN India
-Candidate should understand about call center, Insurance industry & ICICI Lombard GIC Ltd

Interview Details

-Interview Address : ICICI Lombard GIC Ltd, C/o. ICICI Bank Towers, Floor-5, Plot-12, Nanakramguda, Gachibowli, Hyderabad, Ranga Reddy District, Telangana(State) - 500032
-ICICI Lombard office is in the 5th floor. Once the jobseeker visits the Ground Floor reception, they should enquire at the reception and inform that they have come for an interview at ICICI Lombard, 5th floor.
-Jobseekers should carry a copy of updated resume & any Govt Photo ID and print of this mail that helps to understand the mandatory points to attend interview.
-Jobseekers should do their ground work to understand insurance industry, the Job Description/Vacancy details and ICICI Lombard Company details too.
-To attend the interview, interview attire and etiquettes are to be followed and would be part of the evaluation procedure. Candidates may face difficulty in entering the building if they arrive in Casual Attire.
-No electronic/data devices are allowed inside the premise, except mobile phones
-ICICI Lombard office Area mostly be crowded with working population during your interview timings, jobseekers to manage their timelines and should reach ICICI Lombard office and complete the registration at the 5th floor as per the timeline.
-Parking Facility is not available for visitors and Jobseekers may find it difficult to Park their vehicles, should manage accordingly.
-There are two elevator(Lifts) bays. Not all the lifts would go to the 5th floor, Job seekers should follow the display board or enquire at the reception and manage.
-Interview Registration is at 5th floor, registration ends if jobseekers are not on time
-Time duration for the interview depends upon the number of candidates walk-in. Jobseekers should manage to have their food/snacks at the food court.
-Incase the jobseekers are unable to attend the interview they should revert back to my mail so as to reschedule or cancel the interview
Selected candidates
-Selected candidates will have to upload documents online in ICICI Lombard website through Career portal link which will be given by the HR at the Interview Venue
Documents required are
1. Pan card and any valid address proof
2. Education Marksheets of 10th, 12th or Intermediate, Graduation marksheets and Provisional certificate, if PG, Marksheet and Provisional
3. For experience, current company joining letter, 3 payslips and last to last company relieving letter is required. If currently jobless, last 2 company relieving letters are must.
4. An application form will be given for them to upload
Qualities Needed for This Jobs
Telephone Sales, Agent, Crm, Telecalling, Voice Sales Process, Sales, Data Entry, Tele Call, Tele Marketing, Telesales, Tele Sales, Customer Relationship
Candidate Profile
Telephone Sales (telesales Experience Of Atleast 1 Year). Freshers Are Ok But The Lineup Should Happen With Right Balance For Experi
Looking for Any Graduate graduates profile.
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More Information
Location Hyderabad / Secunderabad
Education Any Graduate
Experience 0 (yrs)
Industry Financial Services
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