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Aftermarket Analyst - Warranty Analyst Jobs

Vdart Software Services Private Limited
Job Shared by MonsterIndia
Job Description
Operational Responsibilities
€Ensure that Claims are claims are submitted / approved on time. Maintain error free Master Data and Manage Customer queries efficiently within the stipulated time period
€Auditing of submitted claims and Warranty databases
€Comply with the set timelines and SLAs / metrics
€Preparation of the daily , weekly and Monthly Reports as required
€Conduct refresher sessions for the team members to educate them on any updates in the process
€Should actively participate in business and team meetings
€To ensure all deliverables are in line with the SLAs
€Process as per Desk top procedure guide and timely escalation of issues to the Supervisor
€Proactively identify control weaknesses and initiate steps to strengthen procedures
€Actively Participate in enhancing /streamlining business processes
€Demonstrate ability to display team work and motivate team members. Help enhance customer satisfaction
€To work on Process improvements that would help reduce cost and FTE effort
€Assist and provide opportunity for team members to come up the learning curve
€Cross-train team members to ensure the process is not affected by any resources€™ absence
People Management Responsibilities
€Mentor less experienced FTEs
€Train group as new functions are introduced
€Take initiative towards streamlining process and help managing various metrics for the team
€Act as a back-up to the Team lead for all operational deliverables
Client Customer Responsibilities
€Communicate performance and issues with onshore SMEs for groups functions
€Identify focus areas and RCCA for ongoing issues to discuss with the Client / stake holders
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Qualities Needed for This Jobs
Aftermarket Analyst , Warranty Analyst, Customer Service, Customer Query Resolution, Activation, Adjudication, Claims Creation, Data Analytics, Warranty Analytics
Candidate Profile
€strong Customer Orientation As Role Involves Customer Query Resolution, Claims Creation, Claims Adjudication, Master Data Management, And Data Analysis Of Aerospace & Defence Customers €review And Analyze Aircraft Engine Teardown Report / Part & E
Looking for Aviation,b.e/b.tech graduates profile.
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More Information
Location Chennai
Education Aviation,b.e/b.tech
Experience 1 (yrs)
Industry Call Center
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