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Job Description

Key Responsibilities: · Service Alarm Monitoring · Alarm Management for the assigned Network Services · Ticket Management · Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations · Work Order Handling · Regular follow up on the events with relevant departments working on it as per the MSTOP process · Work towards KPI & Balanced Scorecard parameters · Work towards the IPM parameters assigned by the Shift Manager · To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization · Adherence to the organizational guidelines & departmental processes & procedures. Desired Profile Candidate Prerequisites · Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent · Industry experience: Telecom · Years of experience: 0-2 years · Certifications: Any Certification related to Telecom shall be an added advantage · Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks · Language skills: Proficiency in written / Spoken English & Hindi · Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited

Candidate Profile

B.E./B.Tech/MCA / BBA/MBA/B.Com/M.Com /MA/BA Any Graduate