Technical Support Executive,Walkin

Job Description

Primary Functions/Responsibilities:

-Do Technical Troubleshooting for Desktop products through voice interactions.

-Adhere to defined quality norms.

-Stay updated with latest information on various products and services

-Report daily output to TL’s.

-Adhere to productivity and service levels norms.

-Adhere to guidelines for code of conduct and confidentiality.

-Performing all KCRPs on the phone system (for voice programs)

-High level of Customer Satisfaction standards to be maintained. The interactions must be disposed off within the laid down time limits

-Learn and accept assignments with open cooperative, positive, team-oriented attitude.

-Actively participate in team meetings

-Take initiative

Mandatory Skills Required
-Troubleshooting for basic hardware and networking problems

-Typing Speed Minimum 30 WPM with 90% accuracy.

-Demonstrate and practice good telephone etiquettes

-Good spoken communication skills in English

-To be able to carry out research and have an analytical bent of mind.

Knowledge Required:

-Knowledge of Desktop/CPU Products and Services
Desirable Skills required
-Escalation procedures/protocols

-Program specific software usage

Customer Relations and Customer Service Skills
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