ITES/BPO/KPO, Customer Service

Tech Mahindra is part of the US $7.1 billion Mahindra Group, in partnership with British Telecommunications plc (BT), the world’s leading communications service provider. Focused primarily on the telecommunications industry, Tech Mahindra is a leading global systems integrator and business transformation consulting organization. Tech Mahindra has recently expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. The solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BPO. With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Tech Mahindra has successfully implemented more than 15 Green Field Operations globally and has over 113 active customer engagements in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators. In the Telecom sector, Tech Mahindra has niche and proven domain expertise, distinctive IT skills, research and development, innovative delivery models and approach to offshoring. The company’s solutions enable clients to maximize returns on IT investment by achieving fast time to market, reduced total cost of ownership and high customer satisfaction. Tech Mahindra’s achievements have been recognized by various industry analysts, forums and clients – winning several prestigious awards and accolades. Recently AT&T, a premier global communications company, awarded Tech Mahindra the ‘2010 AT&T Supplier Award’ for its superior products and services, enhanced cost structures and best-in-class approaches that contributed to their overall success during the past year. This award is a recognition of Tech Mahindra’s outstanding performance and service to AT&T affiliates during the past year.

Job Description
    
Walkin for Freshers – Semi Voice Process at Tech Mahindra Pune from 1st till 10th Feb (Interviews only on weekdays).

 

ELIGIBILITY:
· Any Graduate (Except BE/B.Tech/MCA/MCS).

· Willing to work 24*7 (Night Shifts)

· Good communication skills, both spoken and written with good comprehension of English language.

· Ability to work independently within clearly defined parameters

· Ability to learn quickly

· Good communication skills, both spoken and written with good comprehension of English language.

· Ability to work independently within clearly defined parameters.

· Ability to liaise with different internal teams.

· Preferably female candidates required.

· Work Location – Hinjewadi PH3

 


Job Profile:

· Answering calls and handling queries

· Preparing correspondence

· Commissioning work, liaising with staff, clients, etc.

· Managing diary, booking meetings

· Organizing travel and preparing complex travel itineraries

· Planning, organizing and managing events

· Conducting research on the internet

· Preparing presentations

· Managing and reviewing filing and office systems,

· Managing projects

 

Desired Profile     

Please refer to the Job description above

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