Customer Sales & Service

Fresher - Customer Sales and Service representatives provide front line sales and service to customers via inbound telephone calls. These agents are responsible for maintaining high standards of performance, sales, and service levels. This key position represents the voice and philosophy of Kinerk Direct to its customers.



Essential Duties and Responsibilities

• Ability to handle inbound customer sales and service telephone calls.

• Ability to work in a fast-paced, multi-skill work environment.

• Ability to process continual workload for extended periods in assigned area.

• Ability to provide a consistently high level of quality customer service.

• Ability to process customer sales orders.

• Ability to maximize sales opportunities by offering customer upsells

• Timeliness and ability to adhere to assigned schedule segments.

• Ability to meet and sustain minimum performance, attendance, and behavioral standards.

• Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).

• Ability to remain current with new customer sales and service procedures.

• Ability to work flexible hours / overtime as required (including weekends).

• Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned).

•Any garduate degree.

• Typing Skills- Minimum of 25 wpm

• Oral Communication Skills – Rate and clarity of speech, tone and inflection and grammar

• Written Communications – Spelling Skills, grammar and legible handwriting

• PC Skills – Prior experience with computers and/or data entry

• Composure – Ability to work in high paced environment and competently service customers

• Adaptability – Ability to handle change in routine or work rules and available to accommodate flexible work hours

• Customer Focus – Oriented to serving the customer

• Ability to work independently as well as being a team player

• Multi-task oriented

• Sales Skills – Prior experience preferred

• Problem Solving Skills

• Positive attitude

• Gardening knowledge a plus

KDMS is a pioneer in outsourcing solutions diversified conglomerate with business interest in diverse industry segments like Back Office Operations, Voice based customer services, Data Capturing, Inbound customer support and content management.

Our aim is to help our clients build profitable long term relationships with their customers. We achieve this by transforming end to end processes; balancing the need for improved efficiency with the delivery of an effective service experience.

komalpreet.gillkinerkdirect.com